GENERAL CONTRACT CONDITIONS
- Identification of CataPrint.
The services of the webshop www.cataprint.it are offered by Arti Grafiche Boccia Spa with registered office in Via Tiberio Claudio felice 7 - Salerno registered in the Register of Companies at the Chamber of Commerce of Salerno at no. 123898, with CF n. 00170870653 VAT number n. 00170870653 hereafter referred to as "Cataprint", certified e-mail address email@example.com
1.1 The term "online contract" means the contract relating to the printing services of CataPrint, stipulated between them and the Customer as part of a remote sales system through telematic tools, organized by CataPrint .
1.2 The term "Customer" refers to the subject (legal person, association or body) that makes the purchase, which will be required to identify itself according to the procedure provided by the site www.cataprint.com
1.3 With the expression "CataPrint" we mean the subject indicated in the epigraph or the subject lender of the information services.
- Subject of the online contract
2.1 As a result of each online contract, respectively, CataPrint sells and the customer purchases remotely via digital tools the printing services indicated and offered for sale on the website www.cataprint.com
2.2 The products referred to in the previous point are illustrated on the web page www.cataprint.com and subject to variations that unilaterally CataPrint reserves to make at any time prior to the conclusion of each online contract.
2.3 Each order implies the express and unconditional acceptance of the Customer to these general conditions of sale, which from that moment constitute an integral and essential part of the online contract.
- Stipulation of the online contract
3.1 The online contract between cataprint and the Customer is concluded exclusively through the Internet after accessing the Customer at www.cataprint.com, where, following the procedures indicated, the Customer will identify himself and may formalize the proposal for the purchase of the services chosen by the latter through the exact compilation of the request form.
- Conclusion and effectiveness of the online contract
4.1 The online contract ends with the acceptance of the order generated online by the CataPrint digital system, which will be evident to the Customer by displaying a printable order summary web page, in which they are shown the details of the ordering and order, the price of services purchased, any shipping costs and any additional charges, payment methods and terms, the address where the product will be delivered, the delivery time. / p>
4.2 When CataPrint receives the order from the customer, it also sends a confirmation e-mail containing the data referred to in the previous point.
Your order will then be considered as your purchase contract proposal addressed to Cataprint for the listed products, each considered individually. Upon receipt of your order, we will automatically send you a message to take charge of the order.
Order Receipt does not constitute acceptance of your purchase proposal. With the sending of the Order Receipt, in fact, we only confirm that you have received the order and have submitted it to a process of verification of data and availability of the products requested by you. The contract of sale with Cataprint will end only when you will be contacted by one of our operators for acceptance of your purchase proposal that will also contain information related to the shipment of the product and the expected date of delivery. In the event that an error occurs in our computer system as incorrect prices or incorrect amounts, the management can cancel the order after notice and with the total reimbursement of what has already been paid.
You will be able to cancel your order before receiving the Shipping Confirmation, provided the order has not been prepared for the shipping process.
4.3 The online contract is not considered perfected and effective between the parties in defect of what indicated in the previous points, and CataPrint will not execute it in default of the previous payment, according to the provisions of article 5 below. p>
- Payment mode
5.1 The Customer must provide for the advance payment of the agreed price by credit card, via PayPal, by bank transfer, following the instructions indicated on the website for the purchase procedure.
5.2 The information necessary for payment will be forwarded, via encrypted protocols, to the payment institution entrusted by CataPrint to electronic remote payment services, with no access by third parties.
5.3 Payments must be made in advance, and only after payment will the services purchased be commissioned by CataPrint.
5.4 For payments by bank transfer the processing of the order will begin only after the crediting has been completed.
5.5 The invoice will be made available to the Customer in his own reserved area in a dedicated section: it will be the Client's responsibility to access this area, print the document and keep it in accordance with the regulations in force.
5.6 All communications relating to payments take place on a special CataPrint line protected by an encryption system. CataPrint does not handle payments by credit card and PayPal that are entrusted to an external financial intermediary.
- Delivery times and methods
6.1 Received payment in the manner referred to in Article 5 above, CataPrint will deliver the products you ordered, with the methods chosen by the Customer or indicated on the website at the time of the offer by CataPrint, as confirmed in the email referred to in point 4.2.
6.2 Shipment times may vary from the day indicated in the order and confirmation of the same. In the event that CataPrint is not able to make the shipment within the indicated period, it will be given timely notice by e-mail to the Customer.
6.3 The modalities, times and shipping costs are clearly indicated at www.cataprint.com
7.1 All the prices of the services shown and indicated on the website www.cataprint.com are expressed in euros and constitute an offer to the public pursuant to art. 1336 c.c.
7.2 The prices referred to in the previous point are net of VAT and any other tax. Shipping costs and any ancillary costs if present, although not included in the price, must be indicated and calculated in the purchase procedure before the order is sent by the Customer and also contained in the order summary web page .
7.3 The prices indicated for each of the services offered are valid until the date indicated on the website and may be changed at any time prior to the stipulation of each online contract at the sole discretion of CataPrint. / p>
- Limitation of Liability
8.1 CataPrint will not be liable to the Customer and / or customer and / or beneficiary of the service if different, for damages of any kind, both direct and indirect, arising from any errors, of any nature, in the printing of the file sent by the Customer or resulting from the receipt of the wrong material. In such cases, CataPrint will be required to perform only one reprint of the material. Likewise, CataPrint will not be liable for damages, direct or indirect, due to failure and / or delayed delivery of the material, nor will it be responsible for any deterioration of the packaging; in such cases it will be required only to make a single reprint of the material on condition that the package is accepted by the Customer 'subject to defects' that must be listed on the receipt issued by the courier and communicated to CataPrint by fax to 089771017 or via email at firstname.lastname@example.org, under penalty of forfeiture, within eight days of receipt of the package. Any errors in the printing or packaging of the material must be reported to the email email@example.com with attached digital photographic documentation, taking care to indicate the reference order number in the object, within eight days of receipt of the material. For emails received no later than 4:00 pm on a working day, CataPrint will respond within the next business day.
8.2 The Client assumes the authorship of the printed contents exempting CataPrint from the obligation to examine the same and assuming, therefore, any responsibility towards third parties who complain about injury to the image, honor, decorum, moral integrity or any patrimonial and non-pecuniary damage causally connected to the print object of the contract. CataPrint reserves the call in indemnity of the Customer in the event that claims for compensation are formulated directly against him.
8.3 CataPrint does not assume any responsibility for disservices due to force majeure, in case it fails to to execute the order within the time stipulated in the contract.
8.4 CataPrint can not be held responsible towards the Customer, except in cases of willful misconduct or gross negligence, for inefficiencies or malfunctions connected to the use of the Internet out of its own control or its own subcontractors.
8.5 CataPrint will not be liable for damages, losses and costs incurred by the Customer as a result of the non-execution of the contract due to causes not attributable to it. /p>
8.6 CataPrint assumes no responsibility for any fraudulent and illicit use that may be made by third parties, credit cards, checks and other means of payment, at the purchase of the products purchased, if it proves to have taken all possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.
Guarantees, Returns, Refunds and assistance modalities
9.1 CataPrint is liable for any conformity defect that occurs within 60 days of delivery.
9.2 The Customer loses all rights if he does not report the lack of conformity to the seller within 8 days from the date on which the defect was found. covered. The complaint is not necessary if CataPrint has acknowledged the existence of the defect or has concealed it.
9.3 In case of lack of conformity, the Customer can ask, alternatively and without expenses, the conditions indicated below, the repair or replacement by CataPrint, a reduction in the purchase price or the termination of the related online contract, unless the request is objectively impossible to satisfy or is found to be excessively expensive for CataPrint pursuant to art. 130, paragraph 4, of the Consumer Code.
9.4 The request must be sent in writing, by registered mail with return receipt or certified e-mail, to CataPrint, which will indicate its availability to initiate the request, or the reasons that prevent it from doing so, within seven working days of receipt. In the same communication, where CataPrint has accepted the Customer's request, it must indicate the method of delivery or return to CataPrint as well as the deadline for the return or replacement of the defective product.
9.5 If the repair and replacement are impossible or excessively expensive, or CataPrint has not repaired or replaced the product within the period referred to in the previous point or, finally, the replacement or repair previously carried out have caused significant inconvenience to the customer, he may request, to his choice, a reasonable price reduction or the termination of the contract. In this case, the Customer must send his / her request to CataPrint, which will indicate its willingness to proceed with the same, or the reasons that prevent it from doing so, within seven working days from receipt.
9.6 In the same communication, where CataPrint has accepted the Customer's request, it must indicate the reduction in the proposed price or the methods for returning the defective product. In this case, it will be the Client's responsibility to indicate the methods for crediting the amounts previously paid.
- Customer Obligations
10.1 The Customer undertakes to pay the price of the service purchased in the times and methods indicated by the site, provided that otherwise CataPrint will not execute the order. < p> 10.2 The Customer undertakes, once the on-line purchase procedure has been completed, to provide for the printing and preservation of the present general conditions with the attached Privacy Notice and the order confirmation referred to in art. 4.2.
10.3 The information contained in these general conditions of contract have been examined and accepted by the Customer, who acknowledges this, as this step is mandatory before the confirmation of purchase.
- Causes of law resolution of each online contract
11.1 The obligations of which in point 12.1, assumed by the Customer, as well as the successful completion of the payment that the Customer makes with the means referred to in art. 5.1, and also the exact fulfillment of the obligations assumed by CataPrint in point 6, are essential, so that by express agreement, the failure to fulfill only one of these obligations, if not determined by fortuitous circumstances or force majeure, will result in the resolution of contract law pursuant to art. 1456 cod. civ., without the need for judicial decision.
- Customer Responsibility
12.1 The customer assumes the authorship of the contents being printed exonerating CataPrint from the obligation to examine them and assuming, therefore, any responsibility towards third parties who may complain about the image, honor, decorum, moral integrity or otherwise any pecuniary and non-pecuniary damage causally connected to the printing object of each online contract. CataPrint reserves the call in indemnity of the customer in the event that claims for compensation were formulated directly against him.
- Mode of filing of the contract and compliance with the Privacy law
- Communications and Claims
14.1 Direct written communications to CataPrint and any complaints will be considered valid only if sent to the following address: Via Tiberio Claudio Felice n. 7 - 84131 Salerno (SA), or transmitted by fax to +39089771017 or sent by e-mail to the following address firstname.lastname@example.org. The Customer must indicate in the registration form his / her residence or domicile, telephone number or e-mail address to which he / she wishes to be sent CataPrint communications.
- Settlement of disputes
15.1 For all disputes concerning the interpretation and / or execution of each online contract, the parties recognize the exclusive jurisdiction of the forum of Salerno, regardless of the place of conclusion of the contract and the customer's home.
15.2 In the event that the customer is intended as a consumer pursuant to and for the purposes of the Code of the Consumption, the competent forum will be that of the place of residence, as per law.
- Applicable law and deferral
16.1 Each online contract is governed by Italian law.
- Final clause
17. 1 Each online contract repeals and replaces any agreements, understandings, negotiations, written or oral, previously intervened between the parties regarding the same object.